Last updated: October 2026
We want you to be happy with your hair oil. If something isn’t right, you can return it easily by following the steps below.
1. Return Window
You can request a return within 3 to 4 days of receiving your order. Requests made after 4 days from the delivery date may not be accepted.
2. When You Can Return
You are eligible for a return or replacement if:
- You received a damaged, leaking, or broken bottle
- You received the wrong product or a different size/variant than you ordered
- The product is defective or has an unusual smell, color, or texture
- The product is unused, unopened, and sealed in its original packaging
- Items are missing from your order
3. When Returns Are Not Accepted
For hygiene and safety reasons, we cannot accept returns if:
- The bottle has been opened or used (unless it arrived damaged or defective)
- The seal, label, or original packaging has been tampered with
- The request is made after the 3 to 4 day return window
- The damage was caused after delivery (e.g., dropped, stored improperly)
- There is no proof of purchase (order number, receipt, or confirmation message)
4. How to Return Your Product
- Contact us first on 03000691809 (call or WhatsApp) within 3 to 4 days of delivery.
- Tell us your name, order number, and reason for return. For damaged or wrong items, please send a clear photo or short video of the product and packaging.
- Once approved, pack the product securely in its original packaging.
- Deliver or send it to our return address:
📍 Near Khad Factory, Multan
- Keep your courier receipt or tracking number until your refund or replacement is complete.
5. Inspection
After we receive your return, we will inspect it within 1 to 2 working days and notify you whether it has been approved.
6. Refunds
- Approved refunds are processed within 5 to 7 working days after inspection.
- Refunds are sent through your original payment method or by bank transfer/mobile wallet (JazzCash/Easypaisa), depending on how you paid.
- You may choose a replacement or store credit instead of a refund.
7. Replacements
If your item arrived damaged, defective, or incorrect, we will send a replacement at no extra cost once the return is verified (subject to stock availability).
8. Shipping Costs
- If the mistake was ours (damaged, wrong, or defective item), we cover the return shipping cost.
- For any other approved return, the customer is responsible for the return shipping cost.
- Original delivery charges are non-refundable.
9. Non-Returnable Items
Gift cards, promotional free samples, and items marked as final sale cannot be returned.
10. Late or Missing Refunds
If you haven’t received your refund after the stated time, please check your bank account or wallet first, then contact us.
Privacy Policy
1. Information We Collect
When you place an order or contact us, we may collect:
- Your name, phone number, email address
- Delivery and billing address
- Order details and payment confirmation (we do not store card details)
- Basic browsing data such as device type, browser, and pages visited (through cookies)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Handle returns, refunds, and customer support
- Send order updates and, with your consent, offers and promotions
- Improve our website, products, and services
- Prevent fraud and keep our website secure
3. Sharing Your Information
We do not sell or rent your personal information. We only share it with trusted partners needed to run our business, such as courier services and payment providers, and only as much as necessary. We may also disclose information if required by law.
4. Payment Security
Payments are handled by secure third-party providers. We do not store your card or banking details on our website.
5. Cookies
Our website uses cookies to remember your cart, improve performance, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work properly.
6. Data Protection
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure.
7. Your Rights
You may request to view, correct, or delete your personal information at any time by contacting us.
8. Marketing Messages
You can opt out of promotional messages or emails at any time by letting us know or using the unsubscribe option.
9. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect their information.
10. Changes to This Policy
We may update these policies from time to time. Changes will be posted on this page with a new “Last updated” date.
Contact Us
For any questions about returns, refunds, or privacy:
📞 03000691809
📍 Near Khad Factory, Multan
🌐 coralpk.com