Mini Bear | DIY Keychain Bundle

Frequently Asked Questions (FAQs)

1. What are fluid art pieces?

Fluid art pieces are our unique handmade decor items, created using fluid painting techniques. They include Fluid Bears, Fluid Pigs, Fluid Astronauts, and more, each a unique work of art. Our art pieces use blanks made of resin, plastic, or ABS.

2. What occasions are fluid art pieces suitable for?

Fluid art pieces can be used to decorate homes and offices, and they also make unique gifts for special people.

3. How is a fluid art piece made?

We use various colors of paint（acrylic paint, non-toxic and odorless.） to create on blanks made of resin, hard plastic, or ABS. Each fluid art piece is completed through a random and unique painting process. Then, a protective glossy coat is applied to ensure the colors stay vibrant.

4. Can I customize my fluid art piece?

Yes, we accept custom orders. Please submit your custom requirements through our Contact Us page, and our team will discuss the details with you.

5. How do I clean and maintain my fluid art piece?

Please use a clean, soft cloth to gently wipe the fluid art piece. Avoid using any chemical cleaners.

6. How long does shipping take?

We usually ship within 7 business days. Customized orders may take longer and we will notify you of the time.

7. What is your return policy?

You can request a return within 60 days of receiving your item. Returned items must be unused and in their original packaging. Custom items are non-returnable unless there is a quality issue with the product. 

8. How can I contact customer service?

You can reach us through our Contact Us page or send an email to our customer service email address, and we will respond within 24 hours.

9.How is each fluid art piece made to ensure its quality and uniqueness?

Each fluid art piece undergoes a precise process. First, we mix paints and craft unique patterns. Next, the bear is placed in a drying room for three clear gloss coatings, allowing each layer to fully dry before the next. After a 10-day cycle, the bear is exquisitely finished and ready for saling.

Return and Refund Policy

Thank you for choosing Coralpk's handmade art pieces. We hope you are satisfied with your purchase. If you need to return or refund your order, please refer to the following policy:

1. Return Policy

   • You can request a return within 60 days of receiving your item.
   • Returned items must be unused and in their original packaging.
   • Custom items are non-returnable unless there is a quality issue with the product.

2. Return Process

   • Please contact our customer service team through our contact page, providing your order number and reason for return.
   • Our customer service team will respond within 24 hours with the return address and detailed instructions.
   • Please send the item back to the provided address, ensuring it is securely packaged to avoid damage during shipping.

3. Refund Policy

   • Once we receive and inspect the returned item, we will process your refund through your original payment method.
   • Refund processing time typically takes 7-10 business days.
   • Return shipping costs are the customer's responsibility unless the return is due to a quality issue with the product.

4. Damaged or Defective Items

   • If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the item.
   • We will provide a replacement or a full refund.

Thank you for your support and understanding. If you have any questions or need assistance, please do not hesitate to contact us.